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Public service contact handler
Help people who contact a public service by finding the right information and recording their requests.
What you would do
Answer enquiries; confirm the caller's needs; enter accurate records; refer complex cases.
How to get started
Look for contact management and customer service vacancies with training provided by the recruiting organisation.
Skills that can help
- Communication
- Empathy
- Organisation
Find jobs and training
Search Civil Service Jobs for Public service contact handler.
Other organisations advertise vacancies through their own recruitment services.